At Takl, we use a two-way star rating system to help ensure the security and comfort of our community members. At the end of a job, you and your Provider are prompted to rate each other on a scale of 1 to 5 stars, 5 being the best.
Anything less than a 4 or 5 means that the Provider was less than satisfactory, and we would like to know why. Please give us your feedback so we can work to make Takl fun to use for everyone! Negative ratings are not visibly associated with any names or appointments, so you can feel comfortable leaving honest feedback.
We understand that sometimes people are rated poorly who might not deserve it (Example: You decline to let your Provider smoke on your property during the chore). If you do feel that you have been rated unfairly, please take a moment to tell us about it at firstname.lastname@example.org.
Please note that users who have multiple 1 or 2-star ratings may lose access to the platform.